System modeling of the R & D domain through the object – process methodology : a practical tool to help R & D satisfy its customers ’ needs

process involving a host of challenging technological frontiers. This paper presents a practical tool to help R&D personnel satisfy the needs of customers by a systematic evaluation of R&D performance. To establish a sound methodology for R&D performance evaluation, we employ the object-process analysis (OPA) part of the object–process methodology. Using OPA, we gradually expose the constituents of the R&D system, its environment and the interaction between them. Through this systematic top-down refinement, we provide a comprehensive generic view of the R&D domain. The framework presented in the paper allows the user to describe, order, and interrelate the issues that R&D managers should consider when managing, evaluating and planning R&D. As the approach addresses structure and behaviour in a unified, integrated manner, the analysis provides insights into both the static and dynamic aspects of the R&D domain and establishes a solid basis for its enterprise modeling.